Episodes List
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
26 Apr, 2024CX Update #18: Mental flexibility, Victoria’s Secret and many more!
30 Jan, 2024CX TRENDS FOR 2024
07 Dec, 2023CX Update #17: customer loyalty, effective empathy and many more!
27 Oct, 2023CX Update #16: Personal AIssistants, frontline staff and many more!
29 Sep, 2023CX Update #15: Friction hunter, non negotiable rules and many more!
29 Jun, 2023CX Update #14: Artificial empathy, opposing interests and many more!
02 Jun, 2023CX Update #13: AI buying behavior, understanding customer feedback and many more!
28 Apr, 2023CX Update #12: Communities, human skills and many more!
31 Mar, 2023CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
03 Mar, 2023CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
30 Jan, 2023CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
20 Dec, 2022CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
28 Nov, 2022CX Update #8: The 90% tech experience, impact on the world with your customers and more!
28 Oct, 2022CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
30 Sep, 2022CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more!
30 Jun, 2022Interview with Alexis Lebedoff: Country director Meta Belgium
28 Jun, 2022CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!
31 May, 2022CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton
29 Apr, 2022CX Update #1: customer benefits of web3, your influence horizon and more!
01 Apr, 2022Special episode with Tom Roelens: We start every day with a customer experience meeting
29 Mar, 2022CX Update #2: Creating positive change, the rise of immersive experiences and more!
25 Feb, 2022Special episode with Ron Johnson: Commerce at home is the new frontier
21 Feb, 2022CX Update #1: Removing barriers, difference between empathy and compassion and more!
28 Jan, 2022Steven's week 224: News about Sneakers for the Metaverse, Google and more!
17 Dec, 2021Steven's week 223: News about AB InBev, future of the banks and more!
10 Dec, 2021Steven's week 222: News about Uber Health, DBS and more!
03 Dec, 202110 Customer Experience Trends for 2022, by Steven Van Belleghem
02 Dec, 2021Steven's week 221: News about Amazon, Twitter and more!
26 Nov, 2021